FAQS

Most frequent questions and answers

WHEN DOES MY ORDER ARRIVE?
Orders take 3 to 5 business days to reach their destination.
Under normal circumstances, our processing time is 1-2 business days from the day the order was placed.

DO I HAVE A QUESTION ABOUT MY ORDER?
Please email sales@botanicaochunco.com with your order number for faster service. We usually respond within 2-3 hours, but we can take up to 24 hours or more during busy hours.

HOW TO MAKE A PURCHASE IN BOTANICAOCHUNCO.COM?
Just add as many items as you like to the shopping cart while browsing our store. Once you want to continue with the order, do so by going to “checkout”.
If you do not have access to a computer or electronic device, we may send you an invoice by email.
Send an email to sales@botanicaochunco.com with the items you want.
Please provide your name and address so we can calculate shipping.

If you have any questions or need further assistance regarding an order, please email sales@botanicaochunco.com.

 

WHAT DAYS ARE THEY OPEN?

Normal store hours are:
Monday to Friday from 9:00 a.m. At 6:00 p.m.
Saturdays 10:00 a.m. At 5:00 p.m.
Sunday closed

DO YOU MAKE CONSULTATIONS?

We do spiritual consultations, in person in our physical store, by phone, and streaming. (Skype, zoom, WhatsApp, etc )
All inquiries are by appointment only.

HOW DO I GET A CONSULTATION?

You can schedule a consultation by calling our number

303-747-7317, or you can send an email to sales@botanicaochunco.com, or you can buy a consultation on our website click here: SPIRITUAL CONSULTATION, then we will contact you when completing your order to schedule your consultation.

CAN YOU DO SPIRITUAL WORK FOR ME?

If you are interested in doing spiritual work or are unsure whether you need to do work, a spiritual consultation is required.

At BOTANICA OCHUN we only do personalized spiritual work. A consultation is required beforehand to see if any work needs to be done or the customer can do it himself with instructions.

We do not accept requests for spiritual work of any kind without prior consultation with the person.

An inquiry does not guarantee that your job application will be taken.

SOME PRODUCTS I DO NOT SEE ON THIS WEBSITE

Currently due to COVID-19 there are many delays in all areas, from production to delivery. And online shopping has increased purchases of spiritual products to an unbelievable level. For that reason inventory and availability change daily.

But if you don’t see something you need to order, it may be because of the following:

• The item is no longer available
• The item is only available in the physical store.
• The article is out of stock on the web
• The item was a special kit that was only available for a limited time.
• Maybe you are searching for the item incorrectly or you are looking for it under the wrong name.

For assistance, please send an email to sales@botanicaochunco.com, with your Product Question. And we will respond to you within 1 to 2 business days.

HOW EFFECTIVE ARE?

Our products are manufactured with proven methods and formulas, developed over many years, ensuring their complete effectiveness.

However, for spiritual products the most important ingredient is the faith and trust of the user.

If you put your faith and belief, we are totally sure that you will be satisfied with the results of your spiritual journey.

 

 

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